Quick answers, real humans behind them.

For marketplace bookings (AC, electrical, plumbing), the average is 22 minutes in The Pearl and West Bay, 26–30 minutes across Lusail, the Marina District, and Al Sadd, and 30–40 minutes in Al Wakrah and Education City. Managed cleaning bookings are scheduled, not on-demand.

Yes. When you have had a pro before, you can re-book them by name. New customers see quotes from multiple verified pros and pick.

It's rare (our no-show rate is 1.4%). If it happens, you're refunded automatically and the next available pro is dispatched. The original pro is suspended pending investigation.

Yes, free of charge up until a pro accepts the job. After acceptance there is a small cancellation fee (QAR 15) that goes entirely to the worker for their time.

Workers send you a fixed quote before they arrive. You see all the quotes and pick. There are no hidden additions during the job unless you authorise extra scope.

Visa, Mastercard, Apple Pay, Google Pay, NaqdiKi, Q-Pay, or cash. Pay in the app or on completion, whichever you prefer. All card payments are processed through a PCI-DSS Level 1 certified gateway operated by Checkout.com.

No deposit for marketplace jobs. Managed maid bookings require pre-payment because we run the payroll for the cleaner.

Six months of workmanship cover. If the same problem comes back, the same pro returns and fixes it at no charge. Parts have their manufacturer warranty in addition.

In the app, open the job and tap "Report a problem". Our dispute team responds within 24 hours. If the worker was at fault, you're refunded and the worker is held accountable.

Yes. QID + selfie verification, a Ministry of Interior Good Conduct Certificate at onboarding, and a re-verification every quarter. The badge on each pro's profile shows the latest check.

Active today: The Pearl, Lusail, West Bay, Marina District, Al Sadd, Al Wakrah, and Education City. New districts are added when local ops capacity is ready.

Not yet. Today we are a Doha-only operation, focused on running the seven active districts to a premium standard before expanding. Gulf cities (Riyadh, Dubai, Abu Dhabi) are on the 2027 operational roadmap; South Asia entry (Karachi, Mumbai, Bengaluru) is under evaluation for 2027–28.

We grow by neighbourhood, not by flag. Each new market launches only when an in-market ops team is ready to hold our service standard from day one. Drop your number on the Contact page if you want a heads-up when we open in your city.

Yes. That is the explicit precondition for launch. Same verification process, same six-month workmanship guarantee, same complaint SLA, same audit checks. Every field manager, in every market, will report into the same head of operations in Doha.

See the For workers page: three-step application, usually live inside 48 hours.

No application or onboarding fee. Workers pay only the 12% commission per job (capped at QAR 30). Optional tool financing is at 0% interest.